LOCATIONS SERVED
Atlanta, GA
Austin, TX
Baltimore, MD
Chicago, IL
Cincinnati, OH
Columbus, OH
Connecticut
Dallas, TX
Denver, CO
Detroit, MI
Fort Wayne, IN
Fort Worth, TX
Hartford, CT
Huntsville, AL
Indianapolis, IN
Irvine, CA
Lansing, MI
Los Angeles, CA
Louisville, KY
Macon, GA
Miami, FL
Nashville, TN
New England Area
New York Metro
Philadelphia, PA
Phoenix, AZ
Portland, OR
Providence, RI
Richmond, VA
Sacramento, CA
San Antonio, TX
San Diego, CA
San Francisco, CA
San Jose, CA
Seattle, WA
Springfield, MA
St. Louis, MO
Tampa, FL
Tijuana, Mexico
Toledo, OH
Trenton, NJ
Tucson, AZ
Washington, DC
Wilmington, DE
Worcester, MA

...see the Abtech Support Map

Coverage Levels

Levels of Support

Abtech Support has one of the industry’s broadest portfolios of onsite hardware support—in fact, some that the OEM doesn’t even offer! You can even customize your support by “mixing and matching” levels of coverage from server to server even if they are at the same location.

6-Hour Call to Repair: For the most critical servers in your environment where your system cannot be down. Abtech can have your system back up in 6 hours from the time of the initial call.

7x24x365, 2- or 4-hour Response: For your enterprise level systems that need protection 365 days a year at any time of day or night. An Abtech engineer will be onsite in 2 or 4 hours from the time a call is logged.

Monday through Friday, 8AM-5PM, 4-hour Response: For environments that do not have 7x24 production or systems that do not need critical response, this service option is a cost effective way of keeping your system running during the course of the day. And yes, if you call at 5PM we will still be there by 9PM!

Monday through Friday, Next Business Day Response: For non-critical systems that still need to be up within 24 hours, a next business day response will keep you protected.

Monday through Friday, Scheduled: A minimal level of onsite support where you pick a day of the week that an Abtech Support engineer will arrive onsite. For example, if you choose Friday as your scheduled onsite day and your system goes down on a Tuesday, the engineer will be onsite on Friday for the scheduled repair.

Next Day Parts: For those customers who can do their own repairs on their own schedule, NDP provides the parts necessary for you fix your system. This service includes access to an Abtech Support engineer to help you over the phone during your installation. When you are done with the repair, just return the bad part to Abtech.

Software Support

Abtech offers two levels of professional software support

7x24x365 Software Support: Our experienced software engineers are always available to help you, night or day, with a 30 minute response. There are no limits as to whom can call and no limits to the amount of calls.

Enhanced Software Support: All the advantages of our Tier-3 software support and more: ESS provides a monthly block of consulting and professional services where our Account Software Engineers (ASE) perform from the mundane to advanced system tasks: patching, performance analysis, creating mirrors and volume groups, reallocating disk space, backups, scripting, and more.