Why did we change our website?

Welcome to the new website for Abtech Support. For those of you who have been our customers for years (or decades, for that matter) and know what we have done for you in the past, the additional services you see today may be surprising to you. Let me explain why and how you see such a radical departure from the typical website that you saw for the last several years:

Most of our customers know us an independent support provider of enterprise hardware systems, storage, and operating environments saving them thousands of dollars a month to reallocate towards more important projects. For some, these services have expanded into relocations, performance consulting, technology refreshes, and in emergency situations, a lifesaver. While we were performing these services for our traditional clients, we had been growing new service areas that we did not market as forcefully just so that when we did we would be able to do so with confidence.

That time is now.

The goal that we've accomplished and that you see today on the website is that Abtech has services and solutions at every level of the IT stack. We've expanded into application support, staffing, database services, and many more. Whereas most companies can only do a certain layer of the stack, Abtech is full service, independent, and horizontally focused.

I'm proud to say that Abtech has become a full IT lifecycle management company over the last decade and is completely independent of the OEMs. We've discovered that our customers appreciate a complete solution from one partner who takes responsibility for the long haul. See the nifty graphic below? If you're like me, you see these graphics and immediately think that some marketing person put together a highly theoretical (and quite frankly, completely removed from reality) illustration of how a customer centric solution methodology should look like, not what actually happens in a company. That's why I put this one together myself based on how I've seen our account managers, engineers, and field service force work with our clients every day for the 18 years I've been with Abtech.

There is nothing magic here, no fancy acronym for a process or method, no "marketecture" or fancy meaningless words, just plain listening to our customers, technically validating concerns, and taking the support responsibility for the solution after it's in place.

Please explore our site and feel free to inquire as to how we can help you as a new customer or how we can help you even more if you are one of our valued returning clients.

Dana Collins
President