Hardware Support

Abtech Support offers hardware support for the following systems:

System accessibility and uptime are crucial to your business operations. When systems fail, you need a professional, experienced team to respond. With 18 offices across the U.S., Abtech Support has the technical expertise to provide your business with quick and reliable support services to ensure maximum availability.

Hardware and software maintenance has become a large part of the cost of IT acquisition. In fact, it is often used against you as the OEM raises maintenance costs to coerce you into purchasing new hardware. Extending the life of your investment and reducing datacenter costs allows you the financial flexibility to reach your strategic business goals. Abtech can save you 35%-60% off your annual hardware and software maintenance contracts while giving you better support than the OEM. As a multi-vendor support organization, we can cover your entire computing environment, even hardware and software no longer supported by the manufacturer.

Case Study:

 

Support for a major telecommunications company

 

Challenge: Provide hardware support for over 100 Unix systems and peripherals located in dozens of cities in 20 different states. Some locations are more than 400 miles from the nearest large metropolitan area.

 

Solution: Abtech Support is able to provide 7x24x365 support coverage with a 4-hour response time to almost 90% of the systems, which are located in 19 cities in 13 states. Abtech Support is able to provide 7x24x365 support coverage with a slightly higher response time to the remaining 10% of the systems, which are located in eight cities in seven states. To meet the needs of this customer, Abtech Support hired extra Customer Engineers and opened two new support offices.
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