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Helpdesk Managed Service Provider & Consulting Services by Abtech Support

Resolve problems quickly so your employees stay productive

Hardware and software support is a phone call away with Abtech’s Help Desk managed service. Just call in an incident. Abtech will create a trouble ticket, and an Abtech engineer will help you resolve your problem over the phone or by accessing your system remotely until the incident is resolved.

Abtech managed service provider (MSP) program is both an integrated help desk and trouble ticketing system. Users and support personnel can interact in real time to report, diagnose, and resolve issues.  Depending on the nature and severity of the call, an incident can be escalated to an onsite repair visit.

The Help Desk is the most basic form of managed service, and is often all it takes to solve your problem. Why take a chance surfing online forums for answers that are often wrong?  With Abtech, as your Managed Service Provider (MSP), an engineer will take your call within 30-45 seconds. The appointed engineer generates a trouble/incident tracking ticket for the call, and resolution is expected within 20 minutes or it is escalated to the next level of support.

Having Abtech serve as your first responder frees your internal IT staff of dealing with mundane or routine tasks, such as issues with MS Office Suite, operating systems, or resetting pass codes, etc..  Your internal IT staff can now focus on more strategic IT problems.

Managed Services

 
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