Infrastructure Management Technical Support Services by Abtech Support

Infrastructure Management is the final component of Abtech’s suite of Managed Services. Similar to our System Administration service, our Infrastructure Management service allows your company to offload the mundane day-to-day IT management tasks to Abtech’s certified support personnel. Your internal skilled IT staff is then free to focus on strategic projects that will accelerate your business.

Server Management Service

Abtech's server management service employs the latest tools and utilities as well as professional expertise to improve the reliability and security of your IT infrastructure.

Services for file, print and application* servers include: Server Management: Includes fault management, configuration management, and performance management.

• Fault Management: Issues are quickly identified- enabling Abtech's pool of            engineers to fix them, usually before any downtime occurs.
• Performance Management: Monitoring and management of your network and      servers to ensure maximum throughput. When bottlenecks occur, engineers are        notified and take appropriate action to address the issue.
• Configuration Management: Your organization is kept current with virus updates    and crucial software patches.
• Critical OS & Software Updates.

Server Product Overviews:

Operating Systems

• Microsoft Windows Server 2003 R2
• Microsoft Windows Small Business Server 2003
• Microsoft Windows Storage Server 2003 R2

Application Platforms

• Microsoft SQL Server 2005
• Microsoft BizTalk Server 2006
• Microsoft Visual Studio 2005
• Microsoft Application Center 2000

Business Productivity Platforms

• Microsoft Commerce Server 2007
• Exchange Server 2007
• Microsoft Office Live Communications Server 2005
• Microsoft Office SharePoint Portal Server 2003
• Microsoft Speech Server 2004 R2

Server Management Service Options

Additional options for the Server Management Service are available to accommodate the specific needs of your organization.
Asset Management

In today's economy, every organization is being challenged with doing more with less. IT Asset Management is no longer something reserved for large companies. It is important for mid-sized and even small companies to embrace. Asset Management can deliver immediate ROI in lowering IT ownership costs and increasing your staff's productivity. Asset Management can also position your organization for the future by guaranteeing that it understands how the various IT components support critical business systems, which contributes to the bottom line.

Abtech Support lets you manage the life cycle of your organizations assets, from software licenses to physical computer hardware, and even office supplies. With this information, you can make educated decisions about upgrades, licensing, logistics, and more.