Enterprise level server management technical support services by Abtech Support

Manage IT at a Lower Cost

In today's economic climate, companies face several common IT challenges – How do you get better IT support, lower your IT costs, improve reliability, and gain more productivity from your current staff?

Abtech solves these challenges with an inventive approach to IT management.  We use custom processes, automated tools, onsite support, and best in class expertise to deliver enterprise-level desktop and server management, network and system administration and end-user support – all for a fixed monthly cost.  With Abtech your company receives a managed IT service that is more secure, more reliable, more capable and more cost-effective than traditional in-house IT solutions.
System  management by Abtech has distinct advantages. We are more flexible because you have access to a team of professional rather than an IT generalist.  We also combine essential core services with a variety of key options to offer the ultimate in service flexibility including onsite options.  Working closely with your organization, Abtech delivers the perfect blend of services to meet your business needs.

Abtech’s Services

Abtech’s comprehensive desktop & server management services help increase employee productivity.  This service combines a robust, reliable IT infrastructure, proactive management capabilities and automated processes – all working seamlessly in the background – to keep your end-users productive, protected and satisfied.

The core components of Abtech’s desktop & server management services include:

• Technology Refresh: Industry exclusive refresh programs to keep your   organization productive through unique systems refresh programs.  This will keep     your organization’s IT infrastructure ahead of the curve without the fear of obsolesce or huge investments.

• Help desk / Trouble Ticketing: Plans to help you free your organization’s IT staff from day-to-day routines.

• Multivendor Software Support: Let us worry about staying current with all of      Microsoft' business operating systems and applications. Out Microsoft Certified Engineers will take care of the day to day maintenance as well as your software roll-outs.

• Remote Monitoring: Abtech provides this proactive remote monitoring of all your servers, workstations, remote computers and network infrastructure.

• On-site support: Plans for virtually all of your organization’s hardware.  Abtech has strategically located offices throughout the continental United States.  This ensures that in the event of a component and/or system(s)failure, one of Abtech’s pool of engineers can be at your site within a few hours to address the  issue and get your organization back on-line with little or no downtime.

• System Administration: Services to ensure that your company’s servers stay fresh and up-to-date.  This unique service program can be implemented through different levels and be automated to virtually eliminate any user interaction.  In addition, Abtech can provide system reports to make sure your organization’s systems are running optimally.

• Backup & Disaster Recovery: Services for all your company’s servers.  Abtech’s backup services are designed to ensure that your company’s digital assets are safe and sound.  Through close interaction with your organization’s IT staff, Abtech can provide the right backup solution for your company regardless of size, amount of data and timeframe.

• Infrastructure Management: Services for organizations with little IT staff.

• FAQ: Frequently Asked Questions.