Managed Services

Today mid-sized companies face two common challenges – How do you keep up with the increasing demands of IT management while keeping an eye on the bottom line?  How can you be certain your IT investments are providing real business value?

Abtech answers these challenges with an innovative approach to IT outsourcing.  Using automated tools, custom processes and world-class expertise, Abtech delivers the best in desktop and server management, network and system administration and end-user support – all for a set monthly cost.  With Abtech your company receives a managed IT service that is more reliable, secure, capable and cost-effective than traditional in-house solutions.

It’s also more flexible.  An Abtech provided solution combines essential core services with a variety of key options – offering ultimate service flexibility.  Working closely with your organization, Abtech delivers the right blend of services to meet your business needs.

Abtech’s services

Industry studies show a typical employee spends six to ten hours every month dealing with computer-related support issues.  When you add that up – every employee, every month – that’s a lot of downtime.  Abtech’s comprehensive desktop & server management services help increase employee productivity.  This service combines a robust, reliable IT infrastructure, proactive management capabilities and automated processes – all working seamlessly in the background – to keep your end-users productive, protected and satisfied.

The core components of Abtech’s comprehensive desktop & server management services include:

1. Technology Refresh: Industry exclusive refresh programs to keep your organization productive through unique systems refresh programs.  This will keep your organization’s IT infrastructure ahead of the curve without the fear of obsolesce or huge investments.

2. Help desk / Trouble Ticketing: Plans to help you free your organization’s IT staff from day-to-day routines.

3. Remote Monitoring: Abtech provides this proactive remote monitoring of all your servers, workstations, remote computers and network infrastructure.

4. On-site support: Plans for virtually all of your organization’s hardware.  Abtech has strategically located offices throughout the continental United States.  This ensures that in the event of a component and/or system(s) failure, one of Abtech’s pool of engineers can be at your site within a few hours to address the issue and get your organization back on-line with little or no downtime.

5. System Administration: Services to ensure that your company’s servers stay fresh and up-to-date.  This unique service program can be implemented through different levels and be automated to virtually eliminate any user interaction.  In addition, Abtech can provide system reports to make sure your organization’s systems are running optimally.

6. Backup & Disaster Recovery: Services for all your company’s servers.  Abtech’s backup services are designed to ensure that your company’s digital assets are safe and sound.  Through close interaction with your organization’s IT staff, Abtech can provide the right backup solution for your company regardless of size, amount of data and timeframe.

7. Infrastructure Management: Services for organizations with little IT staff.

8. FAQ: Frequently Asked Questions.