Remote Monitoring

Remote Monitoring is defined as the proactive 7x24 assessment of the customer’s desktops, laptops, x86 servers, and network devices via software. There are various response levels available for an incident depending on the customer needs.

Abtech provides this proactive remote monitoring of all a customer’s servers, workstations, remote computers and network infrastructure. The customer benefits by having round-the-clock instant notification of failures, hardware changes, software changes, policy violations, low disk space, unapproved network access and availability of devices.

The bottom line is that it allows Abtech to anticipate or identify issues before they become major problems.

As a customer, of Abtech Support’s remote monitoring service, you can expect to benefit from affordable pricing, reduced total cost of ownership, centralized management, and unmatched service.

Abtech Support's remote monitoring services include a weekly server health and well-being check. The weekly checks are followed up with a systems report and suggested courses of action in the event an issue is reported for that week. This service offers your companies the ultimate peace of mind, knowing our IT professionals are "in the loop," about new threats and issues and are proactively keeping a watchful eye over your servers.

Leverage our expertise to accelerate or expand your company's IT operations. Our experts will work with your team to understand your needs, plan strategic implementation, and deliver tangible results.

Standard System Checks

• Verify that virus definitions are up to date.
• Audit system users to ensure adherence to virus policy.
• Verify that Windows patches and critical fixes are up-to-date and installed.
• Check event log for errors. Basic fixes to an event log error are handled remotely. Other fixes requiring an onsite technician are brought to your attention with a suggested course of action.
• Check system resources for availability and suggest ways to improve resource management. System resources include:
• Hard Drive(s)
• RAM
• CPU
• Monitor the operating system for unnecessary services or applications, and suggest ways to improve performance.
• Monitor and collect data to trend Memory, CPU and disk utilization. The trends allow proactive suggestions for hardware resource management.
• Get notified quickly on updates about your servers, workstations, and desktops!

We provide remote monitoring services for your servers, workstations, and desktops.