National Datacenter Services, Management, and Solutions Company
RECENT NEWS
Abtech Systems is proud to announce that it has been appointed as a Red Hat Advanced Partner. Abtech is one of the fastest growing Red Hat partners on the West Coast...
Abtech Support is now providing services to a government defense contractor who manufactures rocket engines. The services include remote system administration,...
SAP and Oracle Software Technical Support Services
For small to medium sized companies, we offer SAP and Oracle Applications
Software Maintenance contract, even if the original license purchase was not
from us. We provide this support using a secure network connection to your
environment.
Using the SAP or Oracle support portal, email or phone we provide issue support.
This includes debugging instructions, error avoidance, possible patches, test
plans and recommendation for resolution and implementation. We use the following
priority classes for support during regular business hours:
- Priority 1 (very high) - Within 2 hours
- Priority 2 (high) - Within 4 hours
- Priority 3 (medium) - Within 1 day
- Priority 4 (low) - Within 2 days
Our standardized processes are based on ISO 9001:2000, ITIL and SAS70. We
deliver quality support for all your needs quickly and efficiently.
Click here to contact us for a customized SAP or Oracle Support quote.
