Systems Administration Technical Support Services by Abtech Support

Abtech’s System Administration service is a proactive approach to fixing problems, performing software updates, as well as performing general daily, weekly & monthly systems administration tasks on monitored systems and network devices that are under contract. Once Abtech’s monitoring systems identify an issue, problem or upgrade, there are several levels of response and customer involvement. Basic steps to solve the problem might be:

1) Simply assisting the customer to show them how to resolve the problem.
2) Abtech accesses the customer’s network remotely, logs into the affected system and fixes the problem.
3) Abtech dispatches an engineer to the customer’s location to fix the problem onsite.
All system administration is done through secure remote access and remote support, with maximum security using 256-bit RC4 encryption for all sessions. Also with secure online chat between users and support personnel.

System Administration Services can include:

Anti-Virus Protection: PC's are kept current with the latest anti-virus definitions through daily or weekly automated proactive updates and immediate critical updates. Abtech has partnered with the leading anti-virus and anti-spyware providers to help ensure that an organization’s PCs are kept current and fresh to guard against the daily onslaught of new viruses and spyware.

Critical Operating System & Software Updates: Critical Microsoft patches tested and automatically distributed to the customer’s user community and installed during off-hours or other suitable timetable to meet the customer needs. Software needs to stay fresh, and in order to do so software updates are necessary to give users a better experience with the product but also to stay compatible with other users, or resolve security issues, especially in a networked environment.

Updates can be scheduled automatically, such as after-hours, so that user interruption is kept to a minimum and system availability is maintained at a high level.

Other Services: Abtech’s System Administration services can also cover a wide range of periodic, non-emergency needs.  We can, for example, troubleshoot and fix network instability, add/delete users to the servers, upgrade existing applications, coordinate with a customer’s vendors for service issues, migrate/deploy new applications, imaging/reimaging disks for complete “personality migrations” of a dead system to new one, monitor the success of backups, or schedule weekly/monthly meetings with the customer’s management team to go over service, new initiatives, etc.