Windows Technical Support Services by Abtech Support

Our Windows Managed Services helps small, medium business and enterprise clients achieve expense reductions and cost control. With deep expertise on Microsoft product suites, we are a single contact for issues related to networks, servers, desktops and mobile devices. Abtech’s Windows help desk is staffed by trained technicians who resolve problems quickly so your employees stay productive. We can provide remote support services to augment current in house staff as well as providing on-site services to fill gaps in current staffing models.

As your Windows Managed Services partner our services include:

• Help Desk Services will assist you end users get answers to a wide set of routine application questions and free your staff’s time to focus on core business needs.

• Remote Monitoring allows us to proactively alert you of potential issues on servers, desktops, laptops and network devices which can eliminate the chance of unforeseen failures.

• Backup and Disaster Recovery plans and management can allow you to meet   all current regulatory requirements as wells as putting together plans to keep you business running in the event of an emergency. Managing on line or off site backup strategies are some of the things we currently are doing for our existing             customer base. With co-locations facilities located in Carlsbad we offer a full range of backup services and disaster recovery plans to fit your needs.

• System Administration on-site or remote can focus on the administration of your systems. We provide your organization with our staff’s capabilities to manage your systems from our operations center and keep your network up to date.Software upgrades, patches, user security issues and more can be managed to free your staff of the day to day tactical issues that keep them from focusing on more strategic plans.
• On-site Support can provide many levels of support not usually offered in the industry. Combined with remote monitoring this can allow you to focus on your business and not routine break-fix maintenance issues.
• Infrastructure Management can assist organizations with little or no IT staff.Asset management, planning and full IT operations is a very popular plan for those who don’t want to be in the IT business.

• Technology Refresh can help you by taking a fresh look at your in house   strategy. Current cost can be tremendously reduced by updating your technology and rolling it into a fixed cost that includes equipment, services, and maintenance. This can allow you to have a simple way to keep your cost locked   down while improving productivity with new technology.

Please call us for a customized solution for your current business needs.